All services provided on our website belong to our company and are operated by our company.

Our company may collect personal data for various purposes. Below, it is stated how and in what manner the collected personal data are gathered and how and in what way they are protected.

Through membership registration or by filling out various forms and surveys on our Store, certain personal information about members (such as name and surname, company information, telephone number, address, or email address) is collected by our Store as required by the nature of the business.

Our company may periodically send campaign information, information about new products, and promotional offers to its customers and members. Our members can choose whether or not to receive such information during the membership process; afterward, they may change this preference in the account information section after logging in, or by using the link provided in the notification message sent to them.

Personal information transmitted electronically to our Store by our members during the approval process carried out via our Store or via email will not be disclosed to third parties outside the purposes and scope determined by the “User Agreement” we have concluded with our members.

In order to identify system-related problems and to resolve any issues or disputes that may arise regarding the services provided, our company records and uses members’ IP addresses. IP addresses may also be used to generally identify users and to collect comprehensive demographic information.

Our company may use the requested information, beyond the purposes and scope determined by the Membership Agreement, for direct marketing purposes either by itself or through its business partners. Personal information may also be used to contact the user when necessary. Information requested by our company, information provided by the user, or information related to transactions carried out through our Store may be used by our company and its business partners—without disclosing members’ identities—for various statistical analyses, database creation, and market research, even beyond the purposes and scope specified in the Membership Agreement.

Our company undertakes to keep confidential information strictly private and confidential, to regard this as an obligation of confidentiality, and to take all necessary measures and exercise due care to ensure and maintain confidentiality and to prevent the confidential information, in whole or in part, from entering the public domain or being used or disclosed to unauthorized third parties.

CREDIT CARD SECURITY

Our company prioritizes the security of credit card holders who shop on our e-commerce websites. Credit card information is not stored in our system under any circumstances.

When you enter the transaction process, there are two indicators to understand that you are on a secure website. One is the key or lock icon located at the bottom of your browser. This indicates that you are on a secure internet page and that all your information is encrypted and protected. This information is used only in connection with the sales transaction process and in line with your instructions. Credit card information used during shopping is encrypted independently from our shopping sites using the 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for verification. If the card’s usability is approved, the shopping process continues. Since no card information can be viewed or recorded by us, third parties are prevented from obtaining this information under any circumstances.

The reliability of payment, billing, and delivery address information for orders placed online using a credit card is audited by our company against credit card fraud. Therefore, for customers placing an order for the first time on our shopping sites, the accuracy of financial and address/telephone information must first be verified before the order can proceed to the supply and delivery stage. If necessary, the credit card holder or the relevant bank may be contacted for verification.

Only you can access and modify all the information you provide during membership registration. As long as you keep your membership login information secure, it is not possible for others to access or change your information. For this purpose, all membership transactions are carried out within a 128-bit SSL security area. This system is an international encryption standard that cannot be compromised.

Online shopping sites that provide a customer support line or customer service and clearly state their physical address and telephone information are generally preferred more. This allows you to obtain detailed information about any issues you may have and to gain a more reliable understanding of the trustworthiness of the company providing online shopping services.

Note: We recommend paying attention to whether an online shopping site displays the company’s physical address and telephone number. If you plan to shop online, note all telephone and address details of the store before purchasing. If you do not trust the site, verify it by phone before shopping. All our online shopping sites clearly display our company information and physical address.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

Identity and credit card information that you send to us via the mail-order method will be stored by our company in accordance with confidentiality principles. This information is retained for 60 days against possible disputes with the bank regarding credit card charges and is then destroyed. In the event that any amount other than the price stated in the mail-order form approved by you is charged to your card, you may naturally object to the bank and prevent payment of this amount; therefore, this does not constitute a risk.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our Store may contain links to other websites. Our company does not bear any responsibility for the privacy practices or content of websites accessed through these links. Advertisements published on our website are distributed to users through our advertising partners. The Privacy Policy Principles set forth in this agreement apply only to the use of our Store and do not cover third-party websites.

EXCEPTIONAL CIRCUMSTANCES

In the limited cases listed below, our company may disclose user information to third parties outside the provisions of this Privacy Policy. These cases are limited to:

1. Compliance with obligations imposed by laws, decrees having the force of law, regulations, or other legal rules issued by authorized legal authorities and in force;

2. Fulfillment and implementation of the requirements of the “Membership Agreement” and other agreements concluded between our Store and users;

3. Requests for user information by authorized administrative or judicial authorities for the purpose of conducting a duly executed investigation or inquiry;

4. Situations where it is necessary to provide information to protect users’ rights or safety.

E-MAIL SECURITY

In emails you send to our Store’s Customer Services regarding any of your orders, please never include your credit card number or passwords. Information contained in emails may be viewed by third parties. Our company cannot guarantee the security of information transmitted via your emails under any circumstances.

BROWSER COOKIES

Our company may obtain information about users visiting our Store and their use of the website by using a technical communication file (Cookie). These technical communication files are small text files sent by a website to the user’s browser to be stored in main memory. They facilitate the use of the Internet by storing site status and preferences.

Technical communication files help obtain statistical information such as how many people visit the site, for what purpose, how many times a person visits the site, and how long they stay on the site, and assist in dynamically generating advertisements and content tailored to users. These files are not designed to retrieve data or any other personal information from main memory or email. Most browsers are initially designed to accept technical communication files, but users may change their settings to prevent the receipt of such files or to receive a warning when such files are sent.

Our company may modify the provisions of this Privacy Policy at any time by publishing them on the site, sending them to users via electronic mail, or publishing them on the website. In the event of changes to the Privacy Policy, the updated provisions shall enter into force on the date of publication.

For any questions or suggestions regarding our privacy policy, you may send an email to info@mermonestone.com. You may also reach us using the contact information of our company provided below.